FAQ

Where is The Truth on Tees located...

The Truth on Tees is located in Torrance, CA.

(We are warehouse/office/fulfillment center - we do not normally allow walk-ins for retail sales. Pick up of orders may be allowed with prior arrangements.)

Phone Number

We request email messages for quicker service.

What brand of shirts are used...

Shirts brands vary depending on the design and/or what is available with our vendors.

Can I order custom shirts...

Absolutely! That is our specialty! We have numerous customers that we print for, from police departments to schools. Our prices are difficult to beat. Please fill out this form and we will get back to you as soon as possible with an estimate. Check out some of our previous work here: Customer Designs

What else do you offer...

This is exciting for us... we add new stuff frequently! Majority of our merchandise is completed in-house, which makes our overhead low. That means that the prices are hard to beat. We offer Silk Screening (T-Shirts, Hoodies, etc.), Embroidery (Hats, Beanies, Alpha Bomber Jackets, Hoodies, etc.), Coffee Mugs (sublimation), Travel Mugs (Lasered), Decals, Stickers, Challenge Coins, Banners, Mouse Pads and much more. If you are looking for something in particular, please contact us and we assist you!

We are also offering licensed merchandise. We do NOT print the licensed merchandise (unless approved by the license holder) in house - we get the items shipped to us. There are instances in which we offer the item(s) prior to having the item(s) in stock in order to get an idea of quantities that we may need to order. We are unable to customize licensed merchandise.

How much is shipping...

 

USA

Spend $0.01 to $19.99, $4.50 Shipping

Spend $20.00 to $39.99, $5.50 Shipping

Spend $40.00 or over, Free Shipping!

Locations other than USA

Spend $1 to $59.99, $20.00 Shipping

Spend $60.00 to $84.99, $28 Shipping

Spend $85.00 to $99.99, $35 Shipping

Spend $100 or More, $40 Shipping

Why is shipping cost the amount it costs...

Due to spikes in our price for shipping, we have raised the pricing. Keep in mind that we have to account for supplies (packaging, labels, etc.), tracking and dropping off the items to the post office. We noticed that dropping items off at the post office have lowered the amount of 'lost' items. However, we notice that there are still instances in which a package is 'lost' at USPS.

How long does it take to get my order...

Shipping in stock items are processed immediately and normally leave our shop within one to three business days.

There may be instances in which shipping may take longer. This could be for a number of reasons, one of which being availability of the blank items.

If an item is back ordered or out of stock, the item(s) may take 3-5 days.

We reserve the right to replace apparel brands as needed.

You will be notified of any delays.

Note: Pre-Sale items have an approximate shipping date listed in the description of the item.

How is my order being shipped...

Items are shipped via USPS, however we reserve the right to ship via any carrier at any time.

What is your return policy...

You must contact us within 7 days of receiving your order. Items that you wish to return or exchange must have a Return Authorization Number. The customer will be responsible for the payment any and all shipping fees, unless South Bay Custom Printing LLC shipped the wrong item(s) and/or size which was ordered. 

Custom items may not be returned.

Face masks may not be returned.

Refunds (if applicable)

Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval status of your refund.

If you are approved, your refund will be processed with the same form of payment that you used.

Situations where only partial refunds are granted: (if applicable)

Items with obvious signs of use

Any item not in it's original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery 

More questions...

The best way to contact us is via email.